Job Summary:
We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As the Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk area and ensuring exceptional customer service. Includes greeting all patients/clients, answering phone calls, assisting patients/clients with questions regarding spa services and Weight Loss Injection products, booking appointments, checking the patient into the computer system and charging for services performed. This role requires strong administrative skills, excellent organizational abilities, and the ability to coordinate multiple projects simultaneously.

Duties:
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• Ensure all client records and consents are filled out and up to date. (Patient Intake and specific consent forms) in EMR system
• Knowledgeable of services and products we offer and can answer client questions.
• Evaluate chart data in Simple Spa and Optimantra to verify all information has been received and completed and obtain signatures.
• Provide detailed descriptions of Vitamin IV treatments, packages, services, memberships and hours of operation.
• Utilize medical and spa software and electronic medical records with skill and proficiency, Assisting NPs or RNs with tasks such as taking vital signs.
• Answer the phone promptly and is courteous throughout the phone conversation, Answer text messages as needed.
• Actively promote the spa, treatments, services, sessions and retail products, as well as programs, promotions and/or discounts available in Lead Fuel CRM
• Handle patient/client questions and concerns professionally and courteously.
• Maintain a clean, safe, fully stocked and well-organized work area in mixing room
• Develop the ability to work without constant direct supervision and remain at the assigned posts for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Aid clients to enroll in third-party finance systems such as CareCredit & Cherry
• Regularly attend, participate in, and support training and staff meetings
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or patients/clients in the spa that require attention.
• Manage inventory ordering of product receivables in Elijah Systems
• Follow up with Micronutrient clients regarding specialty infusions and packages
• Assist in the preparation of physician marketing materials of services for printing.

Requirements:

• 1-2 years of experience as a medical front desk coordinator
• Customer service
• Computer skills - Word, Excel, and promotional software (Preferred)
• Communication skills
• Bilingual Perferred
• High school or equivalent (Required)
• Medical Assistants: 1 year (Preferred)

- Proven experience in an administrative or office management role
- Excellent computer skills, including proficiency in Microsoft Office Suite
- Strong organizational skills with the ability to prioritize tasks effectively
- Exceptional attention to detail and accuracy
- Ability to coordinate multiple projects simultaneously
- Excellent communication and interpersonal skills
- Previous experience in a dental office is a plus

We offer competitive compensation based on experience.

If you are a motivated individual with strong administrative skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Front Desk Coordinator.

Job Types: Part-time, Contract

Pay: $15.00 - $18.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Work Location: In person